Can I paint my apartment a different color?

In order to paint any walls in your apartment, you must first request and receive written authorization from us. If you are given permission to change paint colors, any changes must be restored to our building standard – Benjamin Moore’s China White – before you vacate the apartment. In some instances, we may agree to paint using a different color prior to your moving in, so ask if this is an option.

2021-06-20T21:54:43+00:00June 20, 2021||

Do I have to be present for maintenance work performed in my unit?

No, but you are more than welcome to observe. Many requests can be handled by our in-house staff and are usually resolved during normal business hours. If we can’t handle it, we will call in an outside vendor and let you know when they are scheduled to arrive. Please note that if the situation is deemed to be a risk to the property or to other units, we will access the apartment whether you are there or not.

2021-06-20T21:51:59+00:00June 20, 2021||

How do I submit routine maintenance requests?

The preferred method for submitting a maintenance request is using our Tenant Web Access Portal. This enables you to monitor the status of your work order and communicate with our maintenance team directly. You can also submit a maintenance request by emailing

2021-06-20T21:51:27+00:00June 20, 2021||

What should I do in case of an emergency?

If your emergency is life threatening, dial 911 immediately. If a maintenance emergency occurs during regular business hours, please call our office immediately at 773-728-9900. If no one is available and you reach our automated attendant, choose option 1. For an after-hours emergency, call and use our automated attendant. Be sure to leave your name, number, address, and the nature of the emergency. Once you complete your message, it will be forwarded to several of our on call staff members who will return your call as quickly as possible.

2021-06-20T21:50:08+00:00June 20, 2021||
Go to Top